Public offer for partners

1. General provisions

1.1. Sole proprietor ReBite (hereinafter — ReBite, the Platform) offers Partners access to a software service for the automated sale of surplus prepared food.

1.2. This document is a public offer under Art. 395 of the Civil Code of the Republic of Kazakhstan. Registration in the Platform’s Partner Account and performance of the actions set out in this offer (connecting the POS integration, publishing offers, accepting orders) constitute, under Art. 396(3) of the Civil Code, full and unconditional acceptance of the offer and are equivalent to concluding a contract on the terms set out herein.

1.3. ReBite may amend this offer, notifying the Partner at least 10 calendar days in advance via the Partner Account or e-mail. New terms apply only to orders placed and commission charged after the effective date; orders already accepted and not yet handed over, and commission charged for prior periods, remain governed by the terms in force when they arose.

1.4. Personal data transferred by the Partner and its customers under this offer is processed in accordance with the ReBite Privacy Policy, which forms an integral part of this contract.

2. Subject of the contract

2.1. ReBite provides access to a service comprising:

— POS integration (iiko, R-Keeper) via API, subject to technical compatibility with the Partner’s software versions;

— automatic publication of offers and ReBite boxes;

— acceptance of online payment for the order reservation service.

2.2. The Platform is an information intermediary and does not enter into employment relations with the Partner’s staff.

2.3. The payment made by the Buyer through the app when placing an order is a fee for the reservation service and constitutes in full ReBite’s own remuneration (commission), equal to 10% of the product price per the Partner’s price list. These funds are received by ReBite in its own name and on its own account and are not the Partner’s funds.

2.4. The remaining part of the price is paid by the Buyer directly to the Partner, in cash or by card, when collecting the order at the Partner’s venue. ReBite does not accept, process or transfer this payment — settlement between Buyer and Partner takes place entirely outside the Platform’s payment system, directly between the parties to the sale.

2.5. ReBite is not a party to the sale of products between the Partner and the Buyer, is not the seller of the products, and does not participate in settlements under that sale.

3. Allocation of liability for the products

ReBite provides information-technology services only. ReBite does not produce, prepare, store, transport or certify the Partner’s products and is not a seller of products within the meaning of the Republic of Kazakhstan Law “On consumer rights protection”.

3.1. All liability for the freshness, quality and safety of products sold through the Platform, as well as for compliance with Kazakhstan sanitary legislation (SanPiN) and with labelling, shelf-life and allergen requirements, rests solely with the Partner as manufacturer and/or seller.

3.2. The Partner shall reimburse ReBite in full for documented losses (including fines, legal costs and compensation paid to Buyers) incurred by ReBite as a result of claims by Buyers, third parties or state authorities relating to the quality, safety or non-conformity of the Partner’s products.

3.3. On receiving a substantiated complaint about product quality or safety, ReBite may temporarily suspend publication of the Partner’s offers pending clarification, notifying the Partner.

3.4. This section does not limit the Buyer’s right to bring claims provided for by the Law “On consumer rights protection” directly against the Partner.

4. Rights and obligations

The Partner shall:

4.1. Quality: sell products strictly within their shelf life and in line with Kazakhstan sanitary legislation (SanPiN).

4.2. Allergens: when using ReBite boxes, label the packaging or inform the Buyer about allergens (gluten, lactose, nuts, etc.) at handover.

4.3. Handover: hand the order over within the agreed collection window. Refusing to hand over a paid order is not permitted.

4.4. Prices: guarantee that the final price paid by the Buyer (partly online as ReBite’s commission, partly on site to the Partner) matches the price shown in the app and is not increased unilaterally.

4.5. The Partner accepts payment from the Buyer on site and issues the fiscal receipt in accordance with Kazakhstan cash-register legislation.

4.6. The Partner may terminate this contract unilaterally by notifying ReBite at least 10 calendar days in advance via the Partner Account or e-mail.

ReBite shall:

4.7. Maintain the availability of the API and the Partner Account (99% SLA).

4.8. Provide the Partner, on request, with documents confirming the number and status of orders reserved through the Platform for its own accounting purposes.

5. Financial terms

5.1. ReBite’s commission is 10% of the product price per the Partner’s price list and is charged directly to the Buyer online at the moment of reservation, as a fee for the reservation service.

5.2. ReBite retains the commission in full upon payment of the reservation; no part of it is payable to the Partner, as it is not the Partner’s revenue.

5.3. The remaining 90% of the price is paid by the Buyer to the Partner on collection. ReBite makes no payments to the Partner for products sold, as it neither participates in nor withholds those funds.

5.4. Documents: where the Partner uses additional paid ReBite services (for example, promotion of offers), ReBite issues the corresponding electronic invoices and acts within the deadlines set by the Tax Code of Kazakhstan through the EDM system.

6. Refunds and cancellations

6.1. No-show: if the Buyer does not collect the order before the end of the collection window, the reservation service is deemed fully performed by ReBite (the goods were reserved, the Partner was notified and held them until the end of the window) and the commission paid is not refunded. Since the product itself is paid for on site at handover, the Partner receives no payment in a no-show; the risk of unsold products in that case is the Partner’s commercial risk and is not covered or compensated by ReBite.

6.2. Partner error or refusal to hand over: if the Partner cannot hand over a reserved order for reasons attributable to the Partner (sold out, given to someone else, venue closed before the end of the window, etc.), the commission paid by the Buyer is refunded in full.

6.3. Refunds under 6.2 are made by ReBite at its own expense. Where failures to hand over orders recur through the Partner’s fault, ReBite may apply the measures in clause 3.3, up to disconnecting the Partner from the Platform.

6.4. A Buyer’s claim about a failed handover must be submitted through the app no later than 24 hours after the end of the collection window. The Partner must respond within 24 hours of the claim appearing in the Partner Account.

6.5. The Buyer may cancel a reservation before the collection window starts, in the manner and within the time allowed by the app; on timely cancellation the commission is refunded in full.

6.6. Buyer claims about the quality, safety or non-conformity of the products themselves (as opposed to the reservation service) are brought directly against the Partner as seller, under section 3 of this offer and the Law “On consumer rights protection”.

7. General liability of the parties

7.1. The Partner’s liability for product quality and safety is governed by section 3 of this offer.

7.2. ReBite is not responsible for the completeness, timeliness or correctness of settlements between the Partner and the Buyer for the products, including the Partner’s compliance with cash-register legislation, nor for technical failures on the side of the Partner’s POS systems (iikoCloud and others) that lead to incorrect stock display.

7.3. ReBite’s liability under this contract is limited to the commission received by ReBite from Buyers in connection with reservations at this Partner over the preceding 3 months, except in cases of wilful breach by ReBite and cases of harm to life or health, liability for which cannot be limited by contract.

7.4. Disputes are heard by the courts of Astana unless mandatory provisions of Kazakhstan law provide otherwise.

This version takes effect on 1 August 2026 and supersedes the version of 30 April 2026.